Welcome to Melbourne Limo Vans and Buses, your premier provider of tours and transportation services in Melbourne. These Terms and Conditions outline the rules and regulations governing the use of our services. By booking a tour or utilizing our transportation services, you agree to abide by these Terms and Conditions.

Booking and Payment

Reservation Process:

• Bookings can be made via phone, online through our website, or in person at our office.
• Bookings are subject to availability and confirmation by Melbourne Limo Vans and Buses.

Payment Methods:

• We accept payment by credit card, debit card, PayPal and cash.
• Payment is due at the time of booking unless otherwise specified.

Deposit Requirements:

• Some tours may require a deposit to secure your booking.
• Deposit amounts and payment deadlines will be communicated at the time of booking.

Cancellation Policy:

• Cancellations made within 24 Hours of the tour departure date.
• Cancellations made outside of this timeframe may be eligible for a full or partial refund, depending on the circumstances.

Changes to Booking:

• Changes to bookings, including amendments to travel dates or passenger details, may be subject to amendment fees.
• Changes are subject to availability and confirmation by Melbourne Limo Vans and Buses.

Tour Participation

Age Requirements:

• Participants must meet the minimum age requirements specified for each tour.
• Minors must be accompanied by a parent or guardian unless otherwise specified.

Conduct Expected:

• Passengers are expected to treat fellow passengers, staff, and property with respect.
• Disruptive behavior, including but not limited to intoxication and violence, may result in removal from the tour without refund.

Health and Fitness Requirements:

• It is the passenger’s responsibility to ensure they are physically fit and healthy enough to participate in the chosen tour.
• Any pre-existing medical conditions must be disclosed to Melbourne Limo Vans and Buses prior to booking.

Pricing and Inclusions

Tour Inclusions:

• The tour price includes transportation, meals (if specified), entrance fees to attractions (if specified), and any other inclusions outlined in the tour itinerary.

Additional Costs:

• Gratuities, souvenirs, optional activities, and personal expenses are not included in the tour price unless otherwise specified.

Price Changes and Surcharges:

• Melbourne Limo Vans and Buses reserves the right to adjust tour prices and surcharge fees to account for fluctuations in fuel prices, taxes, and other external factors.

Liability and Insurance

Company Liability:

• Melbourne Limo Vans and Buses is not liable for any personal injury, loss, or damage incurred during the tour, except where such liability cannot be excluded by law.
• Our liability is limited to the maximum extent permitted by law.

Travel Insurance:

• We strongly recommend that passengers purchase comprehensive travel insurance to cover unforeseen circumstances, including trip cancellations, medical emergencies, and lost or damaged luggage.

Disclaimer

Unforeseen Circumstances:

• Melbourne Limo Vans and Buses reserves the right to make changes to tour itineraries due to unforeseen circumstances, including but not limited to weather conditions, natural disasters, and road closures.
• Every effort will be made to inform passengers of itinerary changes in a timely manner.

Force Majeure Events:

• In the event of a force majeure event, including but not limited to acts of nature, war, terrorism, or government restrictions, Melbourne Limo Vans and Buses may be forced to cancel or reschedule tours without liability.

Dispute Resolution

Customer Complaints:

• Any complaints or disputes regarding our services should be addressed to Melbourne Limo Vans and Buses customer service department.
• We will endeavor to resolve complaints in a fair and timely manner.

Governing Law

These Terms and Conditions are governed by the laws of the state of Victoria, Australia.

Contact Information

For inquiries or concerns regarding these Terms and Conditions, please contact us at:

• Email: info@melbournelimovans.com
• Phone: +61 425 832 226

Version Control

These Terms and Conditions were last updated on March 2024.